Returns policies › Pets at Home
Pets at Home returns policy
30 days from delivery.
Online: 30 days from delivery. In a shop: 30 days from the day you buy it.
30 days with proof of purchase if you change your mind, unwanted and unused: from purchase in store, from delivery online.
What the law adds
Whatever Pets at Home’s own window says, if something is faulty the Consumer Rights Act 2015 gives you 30 days to reject it for a full refund. Most things bought online also come with 14 days to cancel, faulty or not, counted from the day they arrive. What the law gives you
Checked against petsathome.com, Pets at Home’s own returns page, on 2 November 2026. Shops change their terms; this is a guide, not legal advice.
Never miss the date
Quids In counts down every return window, Pets at Home’s included, and puts whatever runs out first at the top. No account, and nothing leaves your phone.