Returns policies › Microsoft Store
Microsoft Store returns policy
60 days from delivery.
60 days from delivery for physical Microsoft products.
What the law adds
Whatever Microsoft Store’s own window says, if something is faulty the Consumer Rights Act 2015 gives you 30 days to reject it for a full refund. Most things bought online also come with 14 days to cancel, faulty or not, counted from the day they arrive. What the law gives you
Checked against microsoft.com, Microsoft Store’s own returns page, on 3 October 2026. Shops change their terms; this is a guide, not legal advice.
Never miss the date
Quids In counts down every return window, Microsoft Store’s included, and puts whatever runs out first at the top. No account, and nothing leaves your phone.